International Shipping

To prevent bending or warping, each tatami mat will be individually wrapped in a water-resistant sheet and packaged in a double-layer of cardboard. For shipping, cardboard will be layered on both the top and bottom as well as at each corner for a total of four layers.

*The packaging shown in the photo is an example of packaging for air transportation.Specifications may differ for sea shipments, and additional charges will apply.

The shipping terms for our products are EXW (Ex Works) by default.
Products are handed over at our factory, and arrangements for international transportation, customs clearance, and local delivery should be made in advance by the customer, according to their preferred schedule and logistics partner.
If you have any questions or concerns regarding shipping arrangements, we will be happy to provide guidance within the scope of our support.

In special cases where we handle shipping arrangements (such as FOB, DPU, or DDP),we will do so within the limits of what is feasible, and additional charges will apply.
Please note that we may not be able to accommodate certain requests depending on the shipping conditions or schedule.For details, please consult us during the quotation process.

We are able to send samples of tatami facing and borders free of charge. Tatami core samples are available by express mail for a shipping fee.
Samples can be sent as follows:
・Tatami facing samples: 3 varieties
・Tatami border samples: 5 varieties
・Tatami core samples: 2-3 varities
Tatami core samples are contingent on inventory and may take additional time to send.

Request Samples

・Tatami can be quite heavy. Please be careful and carry it in pairs whenever possible.
・If storing outside, please make sure to store it out of the reach of rain and other precipitation.
・Natural fiber tatami can grow mold or mildew if left sealed in high humidity. Please open your tatami soon after you recieve it.
・If you lay down your tatami yourself, please wipe the facing with a dry cloth afterward.
・When harvested, the rush is colored using natural dye that may transfer to clothing. This dye is skin-safe and should come out easily when washed.

While we package our tatami carefully to ensure it arrives safely, we are able to provide information about shipping in crates and using forklifts. Please mention your shipping preferences in the "Remarks" section when requesting your estimate.

We can provide information about expected customs fees and tariffs when estimating the cost of your order. The actual amount may differ from our estimation, so we ask that the customer also researches potential fees and tariffs. In some situations, a certificate of origin may eliminate these costs. We will provide a certificate of origin with your order.