Order Timeline

Please contact us either by phone* or using the email form. We will confirm what service(s) you require, provide an estimate, and explain futher details about the tatami-making process.
*Please note that we are only able to provide phone assistance in Japanese.

Estimates can be provided through any of the following methods:
・Phone call or email
・An in-person inspection (free within Kagawa Prefecture)
・Video call
・Submission of document(s) showing the room's dimensions
Customers located far away from our locations may incur additional fees and/or shipping costs.

We will confirm the schedule for the crafting of your new tatami.

We will come to take measurements of the space. At this point we will begin to craft your tatami, and therefore will be unable to accept cancellations.

The production of the tatami begins. We can provide video or photo reports of the production's progress to customers who request it.

The newly-crafted tatami will be laid into the space. We craft the tatami so that it will fit without gaps. Laying it perfectly requires a certain amount of skill, so we recommend that you allow our craftsmen to install it.

With the installation of the tatami, your order is complete. Please contact us if you have any questions or concerns in the following days. We will explain maintinence information and provide you with a care booklet at delivery.

Please contact us either by phone* or using the email form. We will confirm what service(s) you require, provide an estimate, and explain futher details about the tatami-making process.
*Please note that we are only able to provide phone assistance in Japanese.

Estimates can be provided through any of the following methods:
・Phone call or email
・An in-person inspection (free within Kagawa Prefecture)
・Video call
Customers located far away from our locations may incur additional fees and/or shipping costs.

We will determine whether the work can be done on-site or in-house when deciding the schedule.

In-House Orders
We will come pick up the tatami and take it back to our factory for refurbishment/repair. Once completed, it will be delivered to you.

On-Site Orders
Depending upon the number of mats, the refurbishment/repairs may be completed quickly. We will require space to work, but the turnaround should be faster than in-house repair orders.

*Delivery is free to Kagawa locations.

We will begin the process of restoring or refurbishing your tatami. For in-house orders, we can provide video or photo reports of the production's progress to customers who request it.

The newly-crafted tatami will be laid into the space. We craft the tatami so that it will fit without gaps. Laying it perfectly requires a certain amount of skill, so we recommend that you allow our craftsmen to install it.

With the installation of the tatami, your order is complete. Please contact us if you have any questions or concerns in the following days. We will explain maintinence information and provide you with a care booklet at delivery.

Please contact us either by phone* or using the email form. We will confirm what service(s) you require, provide an estimate, and explain futher details about the tatami-making process.
*Please note that we are only able to provide phone assistance in Japanese.

Estimates can be provided through any of the following methods:
・Phone call (Japanese only) or email (Japanese or English)
・An in-person inspection (requires additional fees for travel expenses)
・Video call (Japanese only)
・Submission of document(s) showing the room's dimensions
Please allow 10 days for the reciept of your estimate. Estimates will be given in Japanese yen (JPY).

We will confirm the schedule for measurement and delivery (installation) days. We will also confer with you regarding the schedule and requirements for international shipping at this juncture.

We will take measurements of the space. At this point we will begin to craft your tatami, and therefore will be unable to accept cancellations. It is possible to take the measurements from a document showing the room's dimensions, but we recommend in-person measurements for the best results.

The production of the tatami begins. We can provide video or photo reports of the production's progress to customers who request it.

The newly-crafted tatami will be laid into the space. We craft the tatami so that it will fit without gaps. Laying it perfectly requires a certain amount of skill, so we recommend that you allow our craftsmen to install it.

With the installation of the tatami, your order is complete. Please contact us if you have any questions or concerns in the following days. We will explain maintinence information and provide you with a care booklet at delivery.

Please contact us either by phone* or using the email form. We will confirm what service(s) you require, provide an estimate, and explain futher details about the tatami-making process.
*Please note that we are only able to provide phone assistance in Japanese.

Estimates can be provided through any of the following methods:
・Phone call or email
・An in-person inspection (free within Kagawa Prefecture)
・Video call
Customers located far away from our locations may incur additional fees and/or shipping costs.

We will determine whether the work can be done on-site or via mail when deciding the schedule.

On-Site Orders
Depending upon the number of mats, the refurbishment/repairs may be completed quickly. Travel expenses will be limited to one round trip. (Depending upon the volume of work, accomodation expenses may also be assessed.)

Mail Orders
The customer will need to mail their tatami to our factory. Once the refurbishment/repairs are completed, we will send it back. The customer will need to install their own tatami in this case.

We will begin the process of restoring or refurbishing your tatami. For in-house orders, we can provide video or photo reports of the production's progress to customers who request it.

The newly-crafted tatami will be laid into the space. We craft the tatami so that it will fit without gaps. Laying it perfectly requires a certain amount of skill, so we recommend that you allow our craftsmen to install it.

With the installation of the tatami, your order is complete. Please contact us if you have any questions or concerns in the following days. We will explain maintinence information and provide you with a care booklet at delivery.