To prevent bending or warping, each tatami mat will be individually wrapped in a water-resistant sheet and packaged in a double-layer of cardboard. For shipping, cardboard will be layered on both the top and bottom as well as at each corner for a total of four layers.
We will arrange international shipping through FedEx. Before shipping, you will receive an estimate for the cost as well as information regarding shipping responsiblilties following Incoterms guidelines. Should you wish to arrange shipping yourself, we will ship your tatami through EXW (Ex Works) and you will be charged the cost of your order only.
EXW (Ex Works)Customer arranges all shipping from our factory to their home
FOB (Free On Board)Our company arranges shipping through export, then customer arranges shipping beginning at import
DPU (Delivered at Place Unloaded)Our company arranges all shipping except customs in the customer's country
DDP(Delivery Duty Paid)Our company arranges all shipping to the customer's address
We are able to send samples of tatami facing and borders free of charge. Tatami core samples are available by express mail for a shipping fee.Request Samples
Samples can be sent as follows:
・Tatami facing samples: 3 varieties
・Tatami border samples: 5 varieties
・Tatami core samples: 2-3 varities
Tatami core samples are contingent on inventory and may take additional time to send.
After Your Tatami Arrives
・Tatami can be quite heavy. Please be careful and carry it in pairs whenever possible.
・If storing outside, please make sure to store it out of the reach of rain and other precipitation.
・Natural fiber tatami can grow mold or mildew if left sealed in high humidity. Please open your tatami soon after you recieve it.
・If you lay down your tatami yourself, please wipe the facing with a dry cloth afterward.
・When harvested, the rush is colored using natural dye that may transfer to clothing. This dye is skin-safe and should come out easily when washed.
To customers concerned about shipping damage
While we package our tatami carefully to ensure it arrives safely, we are able to provide information about shipping in crates and using forklifts. Please mention your shipping preferences in the "Remarks" section when requesting your estimate.
We can provide information about expected customs fees and tariffs when estimating the cost of your order. The actual amount may differ from our estimation, so we ask that the customer also researches potential fees and tariffs. In some situations, a certificate of origin may eliminate these costs. We will provide a certificate of origin with your order.